Text-to-approve estimates for auto repair shops

How it works, step by step

The whole approval happens on the repair order you are already working in:

• 1. Build the estimate. Add jobs to the repair order, each with its labor and parts lines, from your canned jobs or from scratch.
• 2. Text the link. Send it for approval. The customer gets a text with a link that opens in the phone's browser.
• 3. The customer reviews each job. Every job is listed with its own price, so the decision is made job by job, not all or nothing.
• 4. Approve or decline, then sign. The customer taps approve or decline on each job and signs with a finger on the screen.
• 5. You see the answer on the repair order. The decisions show up on the repair order, and the signed approval is stored with its date and time.

When you find more work

Cars rarely hold still at the first estimate. When a technician finds more work halfway through the job, you send a new approval round for just the added jobs. The customer gets a new link, decides on those jobs, and signs again; the earlier approval stays exactly as it was signed.

Work the customer declines is not forgotten either. ORAVA sends the customer an automatic follow-up text later about the work they said no to, so a declined job can come back as a scheduled visit.

Why shops approve estimates by text

A phone call leaves you waiting for a callback and leaves nothing in writing. A text link fixes both:

• No phone tag. The customer answers when they can, from wherever they are, and the car does not sit on the lift waiting for a callback.
• A written, signed record. Each approval carries the customer's signature, the jobs approved and declined, and the date and time — the kind of written authorization New Jersey requires before repairs.
• Clear prices up front. The customer sees what each job costs before saying yes, so the bill at pickup matches what they approved.

See everything in ORAVA Auto →

Not an auto shop? Contractors use ORAVA Pros

Contractors and service pros get the same text approval on ORAVA Pros, on the Growth plan at $49 a month for the whole crew. You build the estimate on site, attach photos, text it, and the customer taps Approve and signs. The approved estimate becomes the invoice, with nothing retyped.

See ORAVA Pros →

Stores and service businesses: ORAVA Business

Retail and service businesses send estimates from ORAVA Business. Approval by text is part of the Growth plan; on the Starter plan, customers approve by email or in person, signing on your device.

See ORAVA Business →