Text your customers: inbox and broadcasts

With the Communications module, ORAVA texts your customers for you — one at a time from the inbox, or many at once with a broadcast. Every text starts with your business name.

The Inbox

• Open Communications → Inbox. Each customer has one conversation, with everything you and they have written.
• When a customer texts you, the message lands in their conversation. Type in the reply box and send.
• New message starts a conversation. The customer needs a phone number and must have agreed to receive texts.
• Got an order by text? Turn into order drafts it for you.

Broadcasts

1. Open Communications → Broadcasts and tap New broadcast.
2. Choose who gets it. Only customers who agreed to receive texts are included.
3. Write your message once. Before sending, ORAVA shows the number of recipients, the cost and your balance.
4. Tap Send.

A very large broadcast may not all go out the same day. ORAVA tells you before you send ("…will send today; the rest go out tomorrow morning") and the button becomes Send … today, queue the rest.

Consent and STOP
A customer who replies STOP is opted out at once and receives no more texts; START opts them back in. When a customer agrees to hear from you, record it under Messaging consent on their page.

Message credits
Your plan includes monthly message credits, and you can add packs on the Subscription page. Inbox replies, new messages and broadcasts use one credit per text segment (a long text counts as several). Receipts, reminders, estimates and approval links are always free.