Plain-language notes for your customers

A customer reading "front pads 4 mm, yellow" learns nothing. The same finding, in
words they use, is the difference between a declined job and an approved one — and
writing that out for every finding, in the middle of a busy day, is what nobody has
time for.

Tap Explain for customer on an inspection finding, a repair-order job or an
estimate line, and the Assistant drafts two to four plain sentences from what your technician
already entered. You read it, change anything you like, and tap Approve.

Nothing reaches your customer until you approve it. A draft sits on your screen
marked Needs your review. The customer's report, approval page and estimate show
nothing at all until someone at the shop has said yes to the words.

The six rules

1. It explains only what the technician entered. No invented facts, no invented
   numbers, no numbers or units that are not already in the entry.
2. No urgency your technician did not record. It cannot decide on its own that a car
   is dangerous — only echo it back when the finding is red and the technician said so.
3. No selling language. No offers, no discounts, no "act now".
4. Your customer is told the note was drafted with AI and reviewed by the shop. One
   quiet line at the bottom of the page, and only when a note is actually shown.
5. You review and edit before anything sends.
6. Every draft, every edit and every approval is recorded, together with exactly what
   the technician had entered at the time.

It also never writes procedure. No torque figures, no wiring, no diagrams, no labor
times, no manufacturer specifications — ever. The Assistant does triage and explanation; how
to do the work is your technician's trade, not a chatbot's.

If it refuses

Sometimes you will see could not write a safe explanation. That is the checker
doing its job: the draft broke one of the rules twice in a row, so nothing was saved.
Type the note yourself in the same box and approve it — it will show as Written by
you.

What the chips mean

• AI · reviewed — drafted by the Assistant, approved by you unchanged.
• Edited — drafted by the Assistant, then changed by you.
• Written by you — no model involved.
• Needs your review — a draft. Your customer cannot see it.

Explaining a whole inspection

On a completed inspection, Explain all findings drafts a note for every red and
yellow item that does not already have one, up to twenty at a time. Items that already
carry a note are skipped, so running it twice never charges you twice. Each note still
has to be approved on its own.

What it costs

One AI credit per draft. Rewriting spends another. Approving, editing and removing are
free. If a draft breaks the rules and the Assistant rewrites it to fix that, you are still
only charged once — that retry is ours, not yours.