Turn a customer's chat into an order

Customers often order by text or WhatsApp. ORAVA reads the chat and drafts the order for you — you check every line before anything is saved.

Start
Tap + at the bottom of any screen and choose Order from chat. You can also tap New from screenshot on the Sales List, or Turn into order in an Inbox conversation.

1. Add screenshots of the conversation (up to 4), or paste the chat into Or paste the chat text.
2. Tap Read the order. Reading uses one AI credit per screenshot, or one for pasted text.
3. Check the Customer: ORAVA shows whether it found an existing one, a likely match to check, or a new customer to create.
4. Check the Items. Each line shows what the customer wrote and the product ORAVA matched. When nothing matched, tap Pick a product or Keep as custom item. If the customer quoted another price, choose which one applies. A Not enough stock warning means you have less than they asked for.
5. Under Date and delivery, check the requested date and time, pickup or delivery, and any notes.
6. Optional: Add to calendar puts the date in your calendar (Calendar & bookings module), and Remind me sends you a reminder that day.
7. Tap Create invoice (an unpaid invoice; stock is taken out) or Save as estimate.

It learns your words
When you correct a match, ORAVA remembers how this customer names your product, so the next order matches faster.

💡 Available to businesses with the Commerce module, for people allowed to create invoices.